Capacity management itil v3 pdf

ITIL capacity management helps you ensure that the current service and infrastructure capacity can support the delivery of services based on agreed-upon service-level targets. You can also use capacity planning to calculate the additional resources you need to support future growth. The ITIL capacity and performance management planning template helps you anticipate future capacity requirements. The template contains examples of both capacity planning and business impact information.

It includes the data that most professionals use when planning for future capacity. See the additional best practices below. Technological demands shift with business growth, new projects, and ad hoc work. ITIL capacity and performance management ensures that resources function regardless of the volatility of those demands. The practices below help companies remain productive amid constant change. If you have a way to record capacity and performance-related tickets, focus there first.

These benefits range from making more informed decisions to improving performance and reducing costs. ITIL practices focus on delivering end-to-end service.

You do not implement ITIL. Instead, you use it as a framework to guide your IT organization. Whether you are following an older version of ITIL v3 or the latest evolution v4 , you should follow the best practices above, lean into executive support, and focus on changing attitudes and behaviors.

Most important, focus on customer outcomes and business value. ITIL is not a start-to-finish process; it is about continual improvement. Empower your people to go above and beyond with a flexible platform designed to match the needs of your team — and adapt as those needs change. The Smartsheet platform makes it easy to plan, capture, manage, and report on work from anywhere, helping your team be more effective and get more done. Report on key metrics and get real-time visibility into work as it happens with roll-up reports, dashboards, and automated workflows built to keep your team connected and informed.

Try Smartsheet for free, today. Get a Free Smartsheet Demo. In This Article. Business Capacity Management: Business capacity management is a strategic process that translates business strategy into IT service requirements. As part of IT capacity planning , business capacity management accounts for future changes to service requirements. Service Capacity Management: Service capacity management focuses on monitoring live IT services and gathering data to identify trends.

Monitoring solutions help IT teams detect usage and performance problems in order to prevent incidents from occurring. Component Capacity Management: Component capacity management focuses on the performance, utilization, and capacity of individual technology components.

For example, components include hard disk storage and internet throughput. JPG shows the key information flows see fig. ITIL 4 refers to Capacity Management as a service management practice , and has renamed the practice to "Capacity and performance management". These are the Capacity Management sub-processes and their process objectives:. Business Capacity Management. Service Capacity Management.

Component Capacity Management. Capacity Management Reporting. Capacity Management Information System. Event Filtering and Correlation Rules. Anonymous Not logged in Log in. IT Process Wiki. Namespaces Page Discussion. More More. Page actions Read View source History. These are the Capacity Management sub-processes and their process objectives: Business Capacity Management Process Objective: To translate business needs and plans into capacity and performance requirements for services and IT infrastructure, and to ensure that future capacity and performance needs can be fulfilled.