Coverage answer group setup

Will all the 3 stations under coverage answer group will simutaneously ring when a call comes in? Is it like bridged appearance or like a hunt group that will hunt the available station? Thanks a lot!

So what will happened is that if i dial x, stations ,, in the answer group will ring? Red Flag This Post Please let us know here why this post is inappropriate. Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework. Close Box. Log In Come Join Us! Posting Guidelines Promoting, selling, recruiting, coursework and thesis posting is forbidden. Setting up Coverage Answer group Setting up Coverage Answer group Hi, i want to setup coverage answer group for my three stations.

RE: Setting up Coverage Answer group "add coverage answer 1" 1, 2, 3, etc type in the station you want to ring See the coverage path how it's set to 3? Well, why 3? Look at the previous picture. The coverage path number was 3 so this is what we set it up to. Well, the problem with these 2 types is that we cannot add any "logic" behind it. Also, we cannot do any measuremements. Here is where hunt groups come to help up. They are very easy to setup and easy to understand. First: the main difference is that in a hunt group only 1 station the first available is ringed at a time.

The station is picked up from a list of stations based on a logic that we define. There are 2 types of logic that are most common:. Issue the command add hunt-group next or add hunt-group x x is the hunt group number, each hunt group has it's own calling number defined in it under Group Extension. In the group name add the name that you wish to display when calling.

Put the hotline number in the group extension field. Make sure this number follows your dialplan. We will go in the queuing later in the - advanced part of this this part is the basic because we stop here with the logic, but you can have announcements played while people are waiting for somebody to pick up for example - teaser alert : , just wait for the advanced part to be written.

Starting with page 3 start adding members to the list. These will be the members assigned to the hotline. PS: There is a mistake in here. Can you see it? If not then go to the solutions page to see what the problem is. This is such a great resource that you are providing and you give it away for free. I enjoy seeing websites that understand the value of providing a prime resource for free. I truly loved reading your post. As a pickup-group member, your phone rings only once, in a cov ans grp it keeps ringing until picked up.

Really good post. Thank you. Thank you so much for your help. I have looked everywhere for understandable, clear information and finally found it. I inherited this phone system and was never trained. Thank you for your posts, very helpful! Can this be an arbitrary number? I have some phones in a Coverage answer group. But I cant see how calls are delivered to the group, how do I do this? I have just started working on Avaya Devices. I do not have any so I can not see any results from the command.

I do have hunt groups. This will tell me all the hunt groups. Answer groups and hunt groups are from the Call coverage path on the extensions. Cov path a combination of cov ans groups. Join your peers on the Internet's largest technical computer professional community.

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