Finesse bridge software download

Membership in the BSWG includes online bridge platform operators, technical experts from National Bridge Organizations NBOs , experts in data formats, and developers from the community.

The BSWG will work to provide strategic guidance on the evolution of bridge technology and provide insights on the needs of the bridge community. Read more on their website — bswg.

Alex J Coyne and Great Bridge Links present articles and interviews discussing the most current bridge innovations. Read about Real Bridge Link Here. Alex catches up with Scott Hoffer for the story about his company Forklift and their exciting new project. Bridge Bee — An interactive beehive of bridge hands. Is it or is it not AI? Great Bridge Links caught up with Rodney A. Ludwig, creator of Meadowlark , to dig into how the software works and what is in store for Meadowlark in the future.

Online Bridge Clubs. Have you ever wondered about the software powering your favorite online bridge club? Who are the robots? Great Bridge Links did some digging to find out what popular bridge software are running the online bridge clubs today. Alex interviews Erik Liu, creator of Synrey Bridge, a second time to find out.

The annual World Computer Bridge Championships is now in its 25th year. Finesse does not compute the queue statistics, it receives the queue statistics from Unified CCE instead. Finesse does not display the queue statistics for the default queue default skill group on Unified CCE. The Active Out statistic includes agents talking on outbound calls placed by those agents.

It also includes non-routed calls placed to external devices that are not monitored by Unified CM and to devices in a different Unified CM cluster. It does not include agents on Outbound Option calls. If an agent places a direct call to another agent's extension, Unified CCE increments the Active Out statistic for the default queue skill group.

However, as Finesse does not display the queue statistics for the default queue, the Active Out statistics do not change for any of the Finesse queues to which the agent is assigned. Supervisors can broadcast messages to their teams. Teams can view the messages sent by their respective supervisors and take necessary action. This is a one-way communication from supervisors to their teams.

The agent state timer appears next to the agent state drop-down when you are in Not Ready or Ready state. This timer updates every second and the format is mm:ss.

If you are in any state for more than one hour, the format changes to hh:mm:ss for example, or When you change state for example, from Not Ready to Ready or change the reason code of Not Ready , the timer resets to The Finesse desktop provides call timers in the Call Control gadget in the format mm:ss.

The call timers provide the following information:. Hold Time: Indicates the total call on hold time. When you place a call on hold, this timer shows the hold time, followed by the total call time in parentheses. Wrap-Up Time: Indicates the duration that you have been in wrap-up state. If wrap-up is enabled, you transition to wrap-up state when you end the call.

Depending on the configuration done by the administrator, the timer can either countdown or count up the time. If the call exceeds one hour, the timer still displays in minutes and seconds. For example, at one hour and 15 seconds, the timer displays If the Finesse server cannot accurately calculate the state time or the call time such as under certain failover conditions , the timer displays in the format "- -". If the Cisco Finesse desktop is not the active window and one of the following events occurs, the Finesse desktop either becomes the active window or flashes in the taskbar:.

The Cisco Finesse desktop behavior varies based on the browser and the number of tabs opened. This behavior is for voice contacts calls only and not applicable for chat or email contacts. When there is an incoming call and the Cisco Finesse desktop window or tab is inactive, Finesse displays a notification with the call details. Click the notification to restore the Finesse desktop.

The Operating System controls the position of the notification and might display it at any one of the four corners of your computer screen. The toaster notifications may not pop up in the Chrome browser for Windows 10, but are displayed in the Notification Action Center.

To display the notifications on your desktop, and not in the Notification Action Center, disable the Enable Native Notifications feature in the Chrome browser version 86 and earlier. Notifications, displayed on your desktop, are in the native format. Select the Disabled option from the labeled box drop-down list. In a contact center deployment, Cisco Finesse is installed on two nodes. If the Finesse server that you are currently signed in goes out of service, a banner appears at the top of the desktop notifying that the desktop has lost connection to the server.

The Finesse desktop checks if the current Finesse server state is recovered and if the alternate Finesse server is available. If the current Finesse server recovers, the desktop is reconnected. If it does not recover and the alternate server is available, your desktop redirects to the alternate server and automatically signs you in.

If the desktop fails over or reconnects and the last state you selected prior to the failover was Ready, Finesse attempts to preserve that state. When Finesse recovers, the desktop attempts to send a request to put you back in Ready state. When the desktop tries to connect to the alternate server, you may see the following pop-up message:.

Following certificates should be accepted before using Cisco Finesse Desktop If you are unable to accept the security certificates, and keep seeing the message to accept the certificates, close the pop-up and continue to sign in. The Cisco Finesse desktop can only preserve Ready states that were selected on the same desktop. The following exceptions apply:. If you are in Wrap-Up state when the desktop recovers, Cisco Finesse does not send a request because that would automatically end your wrap-up session.

After the wrap-up timer expires, your state is determined by Unified Communications Manager and may depend on the type of failover that occurred. If your state was changed to Not Ready either by your supervisor or by the system for example, Ring No Answer , your selection of Ready is not preserved. If you are configured in the system to go automatically in to Wrap-Up state after each call and are on a call that ends while the desktop is still unavailable, your selection of Ready may not be preserved.

This behaviour ensures that you have time to complete your wrap-up session after Cisco Finesse recovers from the failover. This behaviour also applies if you selected a pending state of Ready, as the pending state only applies after wrap-up is complete. Unsolicited state changes are not taken into account. For example, if a supervisor changes your state to Ready you did not select Ready , your Ready state may not be preserved. If your last selection was Ready and the system attempts to change your state to Ready such as for Ring No Answer , your selection of Ready is preserved.

Finesse can support a mix of agents where some agents use Finesse IPPA and other agents use Finesse desktop license permitting. This setup is considered a custom development. Similar to other Finesse customizations, the customer or partner is responsible for proper development and testing of this custom setup. If multiline is configured, you can have one or more secondary lines on your phone.

Finesse does not publish or display any information about the secondary lines on the Finesse desktop. The Finesse desktop supports features that improve accessibility for low-vision and vision-impaired users. The following table shows how to navigate the Finesse desktop using the accessibility features. If you are using Mac keyboard, then press Option instead of Alt.

When a sign-in error occurs due to invalid password or username, the screen reader reads the error. The values in a cell may not be up-to-date. For the screen reader to read the latest value, move to another cell and then return to the old cell. As a workaround, use the heading key instead. In the table summary, if you select the table, the screen reader reads the summary of the table, which is Keypad.

During failover, the screen reader reads the statement from the red banner. When the Failover is complete, the screen reader reads the statement from the green banner. Skip to content Skip to search Skip to footer. Book Contents Book Contents. Find Matches in This Book. PDF - Complete Book 3. Updated: January 31, Chapter: Cisco Finesse Desktop Interface.

Cisco Finesse Desktop Interface When you sign in to Cisco Finesse, the appearance of the desktop depends on whether your role is that of an agent or a supervisor.

Figure 1. For example, the following buttons are available in the described situations: Situation Buttons Available When you are on a call Consult, Direct Transfer, Hold, Keypad, and End When there is a call on hold and you are on a consult call Conference, Transfer, Retrieve, and End When you are on a conference call Hold, Consult, Direct Transfer, Keypad, and End Note Finesse agent desktop controls should be preferred over the agent phone device for call control operations for a more robust and efficient experience for the agent.

The Finesse agent desktop provides the following out of the box functionality: Basic call control: Answer, hold, retrieve, end, and make calls. Desktop notifications: For incoming voice calls: Popover with configured customer details appears with the Answer button.

Single-step transfer: Transfer a call without first initiating a consultation call. Calls: Number of calls waiting in the queue. Max Time: Duration of the oldest call has been in the queue.

Ready: Number of agents assigned to the queue who are in Ready state. Not Ready: Number of agents assigned to the queue who are in Not Ready state. Active In: Number of agents assigned to the queue who are on inbound calls. Out: Number of agents assigned to the queue who are on outbound calls.

Other: Number of agents assigned to the queue who are on internal consult calls. Figure 2. Finesse Supervisor Desktop provides call control functionality and the following: Team Performance gadget Queue Statistics gadget Team Message Note To ensure all features of the Finesse supervisor desktop work properly, you must disable pop-up blockers. Team Performance Gadget On the Team Performance gadget, you can select a team from a list of teams assigned to you. Note For the logged out agent, the Time in State field shows the total duration since the agent has logged out.

Team Performance gadget also provides the following functionality: Silent monitoring: Silently monitor an agent's call. Force state change: Force an agent into Ready or Not Ready state or sign out an agent. Finesse Queue Statistics Gadget The Queue Statistics gadget displays a list of the queues for which you are responsible. The Queue Statistics gadget provides the following columns: Queue Name: Name of the queue Calls: Number of calls waiting in the queue Max Time: Duration of the oldest call has been in the queue Ready: Number of agents assigned to the queue who are in Ready state Not Ready: Number of agents assigned to the queue who are in Not Ready state Active In: Number of agents assigned to the queue who are on inbound calls Out: Number of agents assigned to the queue who are on outbound calls Other: Number of agents assigned to the queue who are on internal consult calls Wrap Up Ready Pending : Number of agents assigned to the queue who will transition to Ready state when wrap-up ends.

The following notes provide additional information about how the Queue Statistics gadget collects and displays statistics: Finesse does not compute the queue statistics, it receives the queue statistics from Unified CCE instead.

Team Message Supervisors can broadcast messages to their teams. State and Call Timers The agent state timer appears next to the agent state drop-down when you are in Not Ready or Ready state. The call timers provide the following information: Total Call Time: Indicates the duration of your current call. Note If the Finesse server cannot accurately calculate the state time or the call time such as under certain failover conditions , the timer displays in the format "- -" Finesse Desktop Behavior If the Cisco Finesse desktop is not the active window and one of the following events occurs, the Finesse desktop either becomes the active window or flashes in the taskbar: You receive an incoming call on the desktop.

You are signed out due to failover or inactivity. Your Supervisor signs you out. Note This behavior is for voice contacts calls only and not applicable for chat or email contacts. Toaster Notification When there is an incoming call and the Cisco Finesse desktop window or tab is inactive, Finesse displays a notification with the call details. Note Internet Explorer does not support toaster notification. Do not be afraid - this is not about jumping off a bridge with a rubber band attached to your legs.

The only stretching here is of minds as Brainstorm Bungy facilitates group brainstorming sessions. Flexible, powerful, great fun, and simple to use. WinSite specialty archive. WinSite info center. Download Rubber Bridge Software.