Iso 9001 2000 .pdf

An invaluable guide for anyone based in the electrical industry working on electrical systems who requires a comprehensive source of information on the specific requirements of the IEE Wiring Regulations, this essential reference presents the specifics of the actual regulatory standard itself, using a unique topic-based approach.

Building Regulations in Brief. This eighth edition of the most popular and trusted guide to the building regulations is the most comprehensive revision yet. Check out our FAQs. Abstract ISO specifies requirements for a quality management system where an organization needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.

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In parallel to this development, the world has been witnessing large volume of ISO certifications in organisations. This phenomenon has been playing a very constructive role in TQM arena in the form of developing system consciousness towards achieving continuous quality improvement. However, this aspect does not mean that organisations have attained core competitiveness through ISO certification Gotzamani and Tsiotras, Presumably on realising this fact, researchers and practitioners have been taking efforts to further develop ISO standard.

Sakthivel et al environmental performance Goldman, To cap it all, ISO itself has brought out TS standard which is developed by keeping ISO as foundation to specify the quality improvement requirements particularly to automobile sectors Kartha, In order to fill this research and practice gaps, few researchers have contributed certain models and principles. For example Tan et al. Likewise Li has posted his MS dissertation in the web which deals with the integration of information system with ISO quality system standards www.

Yet there is no evidence that the business community has adopted any device to implement information systems integrated with ISO standard. In fact ISO standard does mention about the need of information in its clauses 4. This is attributed to the reason that the research works on ISO based QIS are not made compatible to the business environments.

For example, Li has provided the details of designing and implementing ISO based QIS but has not test implemented it in a company to draw the inferences and implications. In this context, it is viewed that a research work on ISO based QIS compatible to business environments would be a major contribution. In order to fill this gap, a major research project is being pursued in this direction. Fundamentally, this clause envisages the management commitment and support towards the installation of ISO standard based quality systems and their sustenance.

It is quite interesting to note that all the TQM models have stipulated the foundational role of management commitment and support towards implementing continuous quality improvement initiatives Sila and Ebrahimpour, For example, Park points out the roles of Galvin and Jack Welch, the CEOs of Motorola and General Electric respectively in not only establishing six sigma programme but also achieving the results.

Thus the TQM professionals are well aware of the importance of management responsibility Silva et al.

This indicates the evidence that is demanded from the management for exhibiting their responsibility in achieving continuous quality improvement. The operations of these sub-clauses are pictorially depicted in Figure 1. As indicated, the management shall have to show evidences of actions undertaken for its commitment towards achieving effective quality management system. Following are the major highlights of this clause: x Top management actions shall have to be customer focused.

Sakthivel et al 3. As indicated in Figure 1, these two elements try to aid management responsibility by pushing towards attaining effective quality management system. It is clearly discernable that these elements are not adequate in carrying out this task. Rather an information system is required to act as the wheels of management responsibility.

Hence, the information system termed as QIMRS is required to ensure the smooth travel of management responsibility towards achieving effective quality management system. This aspect is depicted in Figure 2. Other models specified by researchers also adopt this kind of approach Gerber et al. Accordingly an information system starts with the gathering of data followed by their storing in a database in such a way that they can be retrieved easily within the short period of time in an economical manner.

The data stored in database are subjected to appropriate processing methodologies which will result in the evolution of information. As hinted, data are not currently useful entities whereas information are useful entities to the target users. When an auditor requests the list of evidences indicating the management responsibility, then the organisation will have to browse through voluminous data to provide the required information.

In no case the contents of this clause were subjected to modification or refinement for this would damage the ISO based quality management system. The contents of Clause 5. Sakthivel et al 3 ensuring that quality objectives are established 4 conducting management reviews 5 ensuring the availability of resources.

A cross reference of the above contents with Tables 2—5 as well as Figure 3 would enable the reader to understand the methodology followed to design QIMRS. Table 2 Data pertaining to the stipulations of Sub-clause 5. D-2 List of communications released by the top management to the organisations indicating the importance of meeting customer as well as statutory and regulatory requirements.

D-3 List of steps undertaken to establish quality policy. D-4 List of steps undertaken to establish quality objectives. D-5 List of management reviews conducted. D-6 List of steps undertaken to ensure the availability of resources. Table 3 Database pertaining to the stipulations of Sub-clause 5.

DB-2 Preparation of handbook containing the list of communications released by the top management to the organisations indicating the importance of meeting customer as well as statutory and regulatory requirements, with proper chronological ordering and indexing procedure.

DB-3 Preparation of handbook containing the list of steps undertaken to establish quality policy, with proper chronological ordering and indexing procedure. DB-4 Preparation of handbook containing the list of steps undertaken to establish quality objectives, with proper chronological ordering and indexing procedure. DB-5 Preparation of handbook containing the list of management reviews conducted, with proper chronological ordering and indexing procedure. DB-6 Preparation of handbook containing the list of steps undertaken to ensure the availability of resources, with proper chronological ordering and indexing procedure.

Besides, a list of FAQs may be prepared to guide the users to get appropriate information from the handbook. PMM-2 An index of the keywords may be prepared with page numbers of handbook containing list of communications released by the top management to the organisations indicating the importance of meeting customer as well as statutory and regulatory requirements, which should enable the user to obtain the right information.

PMM-3 An index of the keywords may be prepared with page numbers of handbook containing list of steps undertaken to establish quality policy, which should enable the user to obtain the right information. PMM-4 An index of the keywords may be prepared with page numbers of handbook containing list of steps undertaken to establish quality objectives, which should enable the user to obtain the right information. PMM-5 An index of the keywords may be prepared with page numbers of handbook containing list of management reviews conducted, which should enable the user to obtain the right information.

PMM-6 An index of the keywords may be prepared with page numbers of handbook containing list of steps undertaken to ensure the availability of resources which should enable the user to obtain the right information.

As mentioned earlier, this phase requires the top management to provide evidences of its commitment to the development and implementation of the quality management system and continually improving its effectiveness. Such data requirement is indicated as D-1 in Table 2. The data D-1 is required to be stored in the database for its easy and economical retrieval.

This aspect is stipulated as DB-1 in Table 3. As indicated, the above list of evidences will have to be compiled in the form of the handbook and photographical album. Such compilation is to be accompanied by appropriate chronological ordering and indexing procedure.

This database will have to be supported by appropriate methodology and models. In the case of DB-1, this is being facilitated by the preparation of keywords, page numbers of handbook and photographical album.

Besides, a list of frequently asked questions may also be prepared. This aspect is indicated under the code PMM-1 in Table 4. Such database will have to provide right information at right time to the right personnel. This is specified under the code I-1 in Table 5. Sakthivel et al target users through circulars, hanging photographs and displaying the same through electronic media. Table 5 Information pertaining to the stipulations of Sub-clause 5.